If the e-book is damaged, please contact us for an inspection and replacement of the download link.
If the e-book gets damaged in use, you can re-download it from your account at etextzone.com.
E-book you purchase from etextzone.com are eligible for return and refund if we receive your request within 7 days of the date of purchase.There are a few important things to keep in mind when returning an eBook you purchased from the eTextZone:
If the e-book doesn’t work.
You have not previously returned the same eBook from a prior purchase.
You have not returned a total of 1 or more eTextbooks in of your Accounts.
We refuse to refund for the reason that you bought it from another store.
Please check carefully before purchasing. We refuse to refund because you bought the wrong version..
Questions are sent in for help with reasons similar to “I got this book from a friend and I don’t need this e-book anymore“, “I made a purchase and I realized it was the not the correct book I needed, I would like to know if I can return it and get a refund?“…will be considered spam and not answered.
If your order is in “On hold” status, contact us to get your order resolved as soon as possible instead of you opening a case.
Refunds will not be granted in situations of purchase abuse.To submit a refund request, please contact our help desk.
Refunds
Once we receive your refund request, a refund is initiated immediately. We refund your purchase back to the original payment method.Paypal payment method: Immediately after being processedCredit card payment method: We will send credit and debit card refunds to the card-issuing bank within five to seven business days of receipt of the return. Please contact the card-issuing bank with questions about when you can expect the credit to post on your account.If you haven’t received a refund yet:– Firstly check your bank account again.– Then contact your credit card company, it may take some time before your refund is officially posted.– Thirdly, contact your bank. There is often some processing time before a refund is posted.– Finally, if you’ve done all of this and you still have not received your refund yet, please contact us at Contact Us
